01 / Challenge
The store lost customers at night and on weekends: the manager could not keep up, leads went cold. They needed a bot that runs the dialog, takes payments and writes to CRM on its own.
02 / Approach
We scripted flows around real customer questions from chat history. The bot talks in any form: it understands voice messages, transcribes them and answers to the point. We connected payments and CRM, added an admin panel with broadcasts. Complex cases go to a human, the rest it closes itself. Any flow is configurable for you.
03 / Steps
Flows
analyzed real dialogs, built the answer tree
Integrations
payments, CRM, owner notifications in chat
Tests
a week of live runs, fixes based on logs
Launch
broadcasts, metrics, improvements from real dialogs
04 / Result
12,400 dialogs in six months, zero missed leads, 100% uptime. The manager handles only complex cases, the bot closes the rest.