An AI Chatbot for Business: Why You Need One and What It Costs
In short: an AI chatbot answers customers in its own words from your knowledge base — on your website or in Telegram, around the clock. It closes typical support and sales questions without an agent. It costs from $600 and pays off on a flow of inquiries.
What an AI chatbot can do
- Answers customers’ free-form questions in human language, not via buttons.
- Knows your products, prices, terms and policies (through a knowledge base / RAG).
- Works 24/7, no weekends or lunch breaks.
- Suggests, sells and drives toward a request, passing the complex cases to a manager.
- Holds a conversation with context — it remembers what was discussed.
How an AI bot differs from a regular one
A regular bot walks through a pre-written scenario with buttons: a step to the left or right and it no longer understands. An AI bot understands a question phrased any way and answers to the point, drawing on your knowledge base. So it closes far more inquiries itself and does not annoy the customer with "I did not understand you".
Where to put it: on the website or in Telegram
It depends on where your customers are. On the website the bot catches visitors and turns them into requests. In Telegram it is handy for support and repeat sales. Often it goes in both: one knowledge base, two channels. We help you choose based on your task.
What it costs
An AI chatbot costs from $600. The price is affected by: the size of the knowledge base, the channels (website, Telegram), integrations with CRM and payments, and whether you need handover of the conversation to a live agent. You can start with a basic version and expand.
When it pays off
If you have a steady flow of inquiries and managers are drowning in typical questions, an AI bot pays off quickly: it removes the routine, does not lose requests at night or on weekends, and never goes on holiday. The more inbound you have, the more worthwhile it is.
Discuss an AI bot for your business →FAQ
- How is an AI chatbot better than a regular button bot?
- It understands a question phrased in any words and answers to the point from your knowledge base, rather than walking you through a rigid scenario. So it closes more inquiries itself.
- Won’t the bot start making up answers?
- No, if it is built on RAG — it answers strictly from your documents, and if there is no answer it honestly says so and passes it to a manager.
- Can the bot be connected to both the website and Telegram?
- Yes. One knowledge base, several channels. That is often how it is done: the website for new customers, Telegram for support.
- How much does an AI chatbot cost?
- From $600. The exact price depends on the channels, the size of the knowledge base and the integrations. We quote it after a short brief.